pakgama Privacy Policy
Your Data, Your Rights

01 — Introduction

This Privacy Policy ("Policy") describes how pakgama ("pakgama", "we", "us", "our") collects, uses, stores, and protects the personal data of users ("you", "Player", "User") who access or use the pakgama platform at pakgama.net, including the desktop website, the mobile-optimised web interface, and any progressive web application (PWA) version of the platform made available to players across Pakistan.

pakgama is committed to safeguarding the privacy of every player — whether you are based in Karachi, Lahore, Islamabad, Faisalabad, Rawalpindi, or anywhere else in Pakistan. We handle personal data with care, transparency, and respect, and we want you to fully understand what information we collect and why before you register an account.

By registering a pakgama account, accessing the platform, or providing any personal information to pakgama, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your data as described herein. This Policy forms part of the pakgama Terms and Conditions and should be read alongside the Responsible Gaming Policy.

02 — Data We Collect

pakgama collects personal data across several categories, depending on how you interact with the platform.

2.1 Registration Data

When you create a pakgama account, we collect:

• Full legal name (as it appears on your CNIC)
• Date of birth (to verify you are aged 21 or above)
• Email address
• Mobile phone number
• Residential address (city, province, postal code)
• Chosen username and encrypted password

2.2 Identity Verification (KYC) Data

Before your first withdrawal is processed, pakgama's KYC process may require:

• A copy of your Pakistani CNIC (front and back)
• Proof of residential address (utility bill, bank statement, or other official document dated within the last 90 days)
• Proof of payment method ownership (e.g., screenshot of your JazzCash or EasyPaisa wallet showing your name and account number)
• A live selfie or selfie alongside your CNIC where enhanced verification is required

2.3 Financial Transaction Data

When you make deposits or withdrawals, we collect:

• Transaction amounts and timestamps
• Payment method used (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, etc.)
• Transaction reference numbers
• Wallet or bank account identifiers (masked where possible)

2.4 Gaming Activity Data

pakgama automatically records data related to your gaming activity, including:

• Games played, bet amounts, and outcomes
• Session start and end times
• Bonus claims and wagering progress
• Sports betting selections and wager history

2.5 Technical & Device Data

When you access pakgama.net, our systems automatically collect:

• IP address and approximate geographic location derived from IP
• Device type, operating system, and browser version
• Pages visited, clickstream data, and session duration
• Cookie identifiers and similar tracking technologies (see Section 6)

2.6 Support & Communications Data

If you contact pakgama via live chat or email, we retain records of those communications, including the content of your messages, to resolve disputes, improve our support quality, and maintain a complete history of account interactions.

03 — How We Use Your Data

pakgama uses your personal data for the following clearly defined purposes:

pakgama will never use your personal data for any purpose not listed above without first obtaining your explicit consent. If you receive a marketing email from pakgama and no longer wish to receive such communications, you can opt out at any time by contacting our support team via live chat or email.

04 — Legal Basis for Processing

pakgama processes your personal data under the following legal bases:

• Contractual necessity: Processing required to create and manage your account, process transactions, and deliver the services you have requested from pakgama.
• Legal obligation: Processing required to comply with applicable legal and regulatory requirements, including anti-money laundering (AML) obligations, age verification mandates, and data retention requirements imposed by gaming compliance standards.
• Legitimate interests: Processing carried out for pakgama's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and customer support quality improvement — provided these interests are not overridden by your rights and interests.
• Consent: Processing for optional purposes — such as sending marketing communications, depositing promotional personalisation preferences, or sharing data with analytics partners — is carried out only where you have provided clear, informed, and freely given consent. You may withdraw consent at any time without affecting the lawfulness of processing that occurred prior to withdrawal.

05 — Third-Party Sharing

5.1 Payment Processors

To process your deposits and withdrawals, pakgama shares the minimum necessary financial data with your chosen payment provider. This may include your name, account identifier, and transaction amount shared with JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Allied Bank, SadaPay, or other payment processors depending on your selected method. These processors are independent data controllers with their own privacy policies governing how they handle your data.

5.2 KYC & Identity Verification Services

pakgama uses trusted third-party KYC and identity verification service providers to process the documents you submit as part of account verification. These providers receive only the documents necessary to complete verification and are contractually prohibited from using your data for any other purpose.

5.3 Game Providers

Casino games available on pakgama are supplied by third-party game studios and aggregators. These providers may receive anonymised or pseudonymised session data (such as a player session token) to deliver the game experience. Personally identifiable information is not shared with game providers beyond what is technically required for game delivery.

5.4 Legal & Regulatory Authorities

pakgama may disclose your personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law, regulation, or a valid legal order. In such cases, pakgama will share only the data specifically requested and will, where legally permitted, notify you that such a disclosure has been made.

06 — Cookies & Tracking Technologies

6.1 What Cookies We Use

pakgama.net uses the following categories of cookies and similar tracking technologies:

• Strictly Necessary Cookies: Required for the platform to function correctly — including session authentication, fraud prevention tokens, and load balancing. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language, preferred payment method, and responsible gaming settings between sessions.
• Analytics Cookies: Collect anonymised data about how players navigate pakgama.net, which pages are most visited, and where users encounter difficulties — used solely to improve the platform experience.
• Marketing Cookies: Used to track whether you arrived at pakgama.net via an affiliate link, for the purpose of attribution and commission calculation. These do not track your activity across other websites.

6.2 Managing Cookies

On your first visit to pakgama.net, you will be presented with a cookie consent banner allowing you to accept or reject non-essential cookie categories. You can also manage your cookie preferences at any time through your browser settings. Note that disabling strictly necessary cookies will prevent the platform from functioning correctly.

07 — Data Security

pakgama implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and pakgama.net
• Encryption at rest for all sensitive data stored on pakgama's servers, including financial data and KYC documents
• Strict role-based access controls ensuring that only authorised pakgama personnel with a legitimate business need can access personal data
• Regular independent security audits and penetration testing of the pakgama platform infrastructure
• Two-factor authentication (2FA) available for player accounts and mandated for all internal staff access to production systems
• Automated anomaly detection systems that flag unusual login behaviour, suspicious transaction patterns, or potential account takeover attempts
• Secure data destruction protocols ensuring that data is completely and irreversibly deleted at the end of its retention period

08 — Data Retention

pakgama retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply:

Upon expiry of the applicable retention period, data is securely deleted or anonymised so that it can no longer be linked to you as an individual. Anonymised data may be retained indefinitely for statistical and analytical purposes.

09 — Your Rights

As a pakgama player, you have the following rights with respect to your personal data. These rights can be exercised at any time by contacting us via live chat or at [email protected]:

pakgama will respond to all data rights requests within 30 days of receipt. Complex requests may take up to 60 days, in which case you will be notified of the extension and the reason for it. Requests will be fulfilled free of charge unless requests are manifestly unfounded or excessive, in which case a reasonable administrative fee may apply.

10 — Children & Minors

pakgama is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of 21. Our registration process includes a mandatory date of birth field and an age verification step to prevent minors from accessing the platform.

We also encourage parents and guardians to make use of parental control software to restrict minors' access to online gaming and gambling platforms. pakgama cooperates fully with any parental control or internet filtering systems that categorise pakgama.net as an adults-only destination.

11 — International Data Transfers

pakgama's primary infrastructure is hosted on servers located in jurisdictions with robust data protection frameworks. Where your personal data is transferred outside Pakistan — for example, to a KYC verification provider or a game studio's servers — pakgama ensures that appropriate safeguards are in place to protect your data to a standard equivalent to, or exceeding, the protections described in this Policy.

Such safeguards may include contractual data processing agreements containing standard data protection clauses, transfer impact assessments where required, and a preference for processors operating in jurisdictions recognised as having adequate data protection standards. You may request details of any international transfers affecting your personal data by contacting us at [email protected].

12 — Updates to This Policy

pakgama reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or regulatory requirements. When material changes are made to this Policy, we will notify registered players by email to their registered address and/or by placing a prominent notice on pakgama.net for a minimum of 30 days following the update.

The "Last Updated" date at the top of this page reflects the date of the most recent revision. Continued use of pakgama.net following notification of a Policy update constitutes acceptance of the revised Policy. If you do not agree with any material change to this Policy, you should cease using the platform and contact us to close your account and exercise your data rights.

13 — Contact & Data Rights Requests

For any questions, concerns, or requests relating to this Privacy Policy or pakgama's data practices, please contact our Data Protection team using the details below. All communications should include your full registered name and pakgama username so we can locate your account and respond accurately.

pakgama takes all privacy-related complaints and requests seriously. If you are unsatisfied with our response to a data rights request, you have the right to escalate your complaint to the relevant data protection authority or regulatory body in your jurisdiction.